Useful links for families
Resources for parents, carers and families on general support and raising concerns.
Support for families on the neonatal unit
is a National Charity for babies born premature or sick. The website has lots of information and support for parents / carers while their baby is in the neonatal unit including a of other useful organisations.
Bliss has collated a set of FAQs about the from April 2025.
A blog post on from The Neurodiversity Practice.
Raising concerns or making a complaint
In all cases we hope that problems can be resolved by discussion with staff on the unit. If you are not satisfied with the response you have had, you could also speak to one of the following about how you can raise a complaint or concern through the formal NHS process:
Requesting a second opinion
If you would like to request an external second opinion on your baby鈥檚 care or treatment plan, you can find a helpful guide for families from the Royal College of Paediatrics and Child Health (RCPCH).